Policy on Reviews, Communication, Chat, and Social Media Use for Customers

Objective: Our company values the opinions and feedback of our customers. This policy establishes clear guidelines for communication, reviews, chat, and social media use, with the aim of maintaining a positive and constructive environment for all.

Chat and Social Media Use:

  1. Chat and social media are provided as tools for communication between the company and its customers.
  2. The use of chat and social media must be polite, respectful, and safe.
  3. Any form of violence, discrimination, or inappropriate behavior is strictly prohibited, whether in chat, social media comments, or during live broadcasts on platforms like Twitch, TikTok, Facebook, YouTube, among others.

Reviews Use:

  1. The use of reviews must be safe and polite. LTDTG appreciates all opinions, both good and bad.
  2. Violence, discrimination, or any other inappropriate behavior will not be tolerated in reviews.


  1. Level 1: Attempted spam or promotion of any service or product without prior notice in chat, product reviews, or social media. The fine will be $59.99.
  2. Level 2: Aggression, insults, discrimination, or violence in chat, reviews, or social media. The fine will be $250.99.
  3. Level 3: Attempted defamation, false accusations of theft, fraud, or low product quality without evidence of the product or having purchased it. The fine will range from $500.99 to $1,000.99.

Fine Procedure:

  1. Fines must be paid within 90 days from the day the notification is sent to the customer.
  2. After 90 days, an additional fine will be applied as a daily 10% surcharge and $25 weekly until paid.
  3. If payment is not made within the specified period, an aggressive Collection Notice will be sent.

Appeals and Contact:

  1. For questions or appeal attempts, customers can directly contact us at Customer@latienditaga.com to find a peaceful solution and resolve the issue efficiently.
  2. LTDTG will promptly and securely process any issues until resolved.

Amendments: This policy may be reviewed and updated as necessary to adapt to changes in communication and review practices. Any amendments will be communicated to customers clearly and in a timely manner.

Approval: This policy has been reviewed and approved by the company's management on 05/07/2024.